Policies, Acknowledgements, & Statements
Land Acknowledgement
I recognize that people can be impacted by individual, historical, and systemic trauma. This Land Acknowledgment and the commitment to action are small steps on this journey. This office sits on the ancestral homelands of the people of the Three Fires: the Ojibwe, Odawa, and Potawatomi peoples. They have lived on and stewarded these lands in which we live and work, and continue to do so even today. I acknowledge that our history is a testament to the unjust treatment of this Indigenous group displaced from the area. The separation of people from land and the disconnection between land and our bodies is a purposeful tool of colonization to further dehumanization. I recognize that this land acknowledgment is one small step toward true allyship. I am committed to the continual learning, honoring, and uplifting of the voices, experiences, and histories of the Indigenous people of this land and beyond. I also commit to being a caretaker of the land I engage with.
Statement of Equity and Inclusion
Rising Resilient is dedicated to providing an inclusive, respectful, and affirming space where all clients feel seen, valued, and understood. I recognize that people can be impacted by individual, historical, and systemic trauma. This statement and the commitment to action are small steps on this journey. I believe in the inherent self-worth of all people and the fundamental role of compassion in all that we do. I believe in an equitable and just world where we honor diversity and inclusion, including LGBTQ+, BiPOC, and Neurodivergent experiences and knowledge. There is no place for racism, sexism, bigotry, homophobia, transphobia, or intolerance of any kind in this space, or anywhere in American society, and to be silent is to be complicit. I am committed to educating myself professionally and personally on antiracism, indigenous history and culture, neurodiversity, and lgbtq+ experiences to better understand how I can best serve and support the diverse community I am part of. This Equity and Inclusion statement acknowledges the journey of learning and action on my part, not the end result. I humbly and respectfully recognize that there are times I will fumble and that the process is not always perfect. As such, I recognize that listening, reflecting, and acknowledging when I stumble are part of this journey.
Privacy Policy
Effective Date: February 1, 2026
Rising Resilient respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Rising Resilient collects, uses, and protects information about you, including when you opt in to receive SMS text messages from us.
Information Collected
When you opt in to receive SMS messages or interact with Rising Resilient, the following information may be collected:
- Your phone number
- Your consent to receive SMS messages
- Your email address
- Your basic contact information (such as name and mailing address)
- Other information you provide when interacting with us (such as through forms, email, or phone calls)
- Information collected automatically through the website (such as IP address, browser type, or pages visited)
How Your Information is Collected
We collect information in several ways:
- Directly from you: when you provide information during intake, opt in to text messages, schedule an appointment, or communicate with us.
- Automatically: when you interact with our website or digital platforms.
- From third parties: such as referral sources, insurance companies, or other providers involved in your care.
How Your Information is Used
We use the information collected to:
- Send you the SMS messages you have opted in to receive (such as appointment reminders and updates)
- Provide relevant updates, resources, or service-related information based on your preferences
- Operate and improve our services and business operations
- Communicate with you regarding your care, account, or billing
- Comply with legal, regulatory, or ethical requirements
- Protect the safety and security of our clients, staff, and systems
Disclosures of Your Information
We may disclose your information only as necessary and permitted by law, including:
- To our affiliated providers or administrative staff for purposes of providing services
- To trusted third-party service providers (e.g., billing services, SMS delivery platforms) who assist in operating the business, under confidentiality agreements
- As required by law or court order
- To protect our legal rights or comply with legal processes
- In the event of a merger, acquisition, restructuring, or sale of assets
We do not sell or share your personal information, phone number, or SMS consent data with third parties or affiliates for marketing or promotional purposes.
Protection of Information
We take reasonable and appointed steps to protect your information from unauthorized access, use, or disclosure. This includes administrative, technical, and physical safeguards, as well as secure systems for electronic health records and communications.
Your Choices and Controls
- Opting out of SMS: You may opt out of receiving SMS messages at any time.
- Accessing or correcting your information: You may request access to or correction of your personal information by contacting us directly.
- Managing cookies: You can manage or disable cookies through your browser settings.
Children’s Privacy
Rising Resilient’s services are directed toward individuals age 18 and older. We do not knowingly collect personal data from children under 13 without parental consent. If we learn that we have collected such information, we will delete it promptly.
Do Not Track Signals
Our website does not currently respond to “Do Not Track” or similar browser settings. You can manage your online tracking preferences by adjusting your browser or device settings.
Updates to This Policy
We may update this Privacy Policy periodically. If we make material changes that significantly impact how we use or disclose your information, we will provide notice on our website before the changes take effect. We encourage you to review this policy periodically for the latest information on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or our privacy practices, you can reach us by:
- Emailing us at: info@risingresilient.org
- Calling: 616-284-1604
Your Right to a Good Faith Estimate
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Healthcare providers are legally obligated to provide patients who don’t have insurance or aren’t using insurance with an estimate of the costs associated with medical items and services.
- Request an estimate for total expected expenses for any non-emergency items or services, including related costs such as medical tests, prescription drugs, equipment, and hospital fees.
- Ensure that your healthcare provider provides you with a written Good Faith Estimate at least one business day prior to your medical service or item.
- You can also request a Good Faith Estimate from your healthcare provider before scheduling an item or service.
- If you receive a bill that exceeds your Good Faith Estimate by at least $400, you have the right to dispute the bill. Be sure to retain a copy or take a picture of your Cost Estimate.
For questions or more information about your right to a Good Faith Estimate, visit http://www.cms.gov/nosurprises or call 1-800-985-3059.